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Customer Care - 033 6606 3000 / 1860 420 3333

GRIEVANCE

Grievance

ESCALATION MATRIX

In case of any issue regarding services please feel free to call on the below given contact details

Client
Escalation Level Contact person Contact Details Contact E-mail Contact Details
Level 1 Relationship Manager/BDM Directly contact your RM/BDM/Customer care customer.care@achiieversequitiesltd.com 7 working days
Level 2 AVP (Sales) Directly contact your AVP(sales) - 7 working days
Level 3 Customer Care/ Complaints (033)6606-3000 grievance@achiieversequitiesltd.com 7 working days
Level 4 Mr. Pankaj Das AVP (Compliance) (033)6606-3028 compliance@achiieversequitiesltd.com 10 working days
For AP/Channel Partner/Subbroker/BDC
Escalation Level Contact person Contact Details Contact E-mail Contact Details
Level 1 Relationship Manager/BDM Directly contact your RM/BDM/Customer care apcell@achiieversequitiesltd.com 7 working days
Level 2 AVP (Sales) Directly contact your AVP(sales) - 7 working days
Level 3 Customer Care/ Complaints (033)6606-3000 grievance@achiieversequitiesltd.com 7 working days
Level 4 Mr. Pankaj Das AVP (Compliance) (033)6606-3028 compliance@achiieversequitiesltd.com 10 working days
For Trading
Escalation Level Contact person Contact Details Contact E-mail Contact Details
Level 1 Dealer Equities: (033)66063021/23/24 debashis.purkait@achiieversequitiesltd.com / jahangir.alam@achieversind.com On call support
Level 2 HOD- Dealing Equities: (033)66063022 krishnendu.sarkar@achieversind.com 1 working day
For Technical
Escalation Level Contact person Contact Details Contact E-mail Contact Details
Level 1 Mr. Bibhas Guria (033)66063046 systems@achiieversequitiesltd.com / bibhas.guria@achieversind.com Immediate
Level 2 Mr.Malay Mondal (033)66063012 malay.mondal@achieversind.com 3Hrs
Level 3 Mr. Biplob Kr. Neogi (033)66063011 biplob.neogi@achieversind.com 6Hrs

We assure you the best service at all the time and looking forward to a warm and long standing association with you.

Please note for the quickest resolvement do maintain the escalation.

grievance@achiieversequitiesltd.com
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Achiievers Equities Ltd (AEL) Member of NSE, BSE and MCX-SX
Reg. Office: 32/A, Diamond Harbour Road, Shakerbazar, Kolkata 700008 Tel: 033 2445 6442/66063000 Fax: 033 6606 3041
Email: info@achiieversequitiesltd.com , customer.care@achiieversequitiesltd.com
NSE Registration Nos.: NSE (Cash) : INB231395832 ; NSE (F&O) : INF231395832 ; NSE (Currency) : INE231395832 ; BSE (Cash) : INB011395838 ; BSE (F&O) : INF011395838 ; BSE(Currency) : INE011395838 | DSE Registration Nos. : INB051395839 | USE Registration Nos. : INE271395837
Achievers Commercial Pvt Ltd (ACPL) Members of MCX, ACE and NSEL. | SEBI Registration No. INZ000050830 | ACE: ACEL/TMC/CORP/0194 | NSEL: 40020
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